Privacy Policy

Effective Date: October 25, 2026

Welcome to MyPrescription (https://myprescription.homecloud.cloud), operated and managed by Libernest Technologies Pvt. Ltd. ("Company", "we", "us", or "our"). We are committed to protecting the privacy of healthcare providers, clinics, and patients while complying with applicable data protection laws in India, including the Digital Personal Data Protection (DPDP) Act, 2023.

1. Scope and Roles under DPDP Act

MyPrescription is a SaaS platform provided to doctors, medical practitioners, and clinic owners ("Clients"). Under the DPDP Act:

• Clinics/Doctors act as the Data Fiduciaries directly engaging with patients and determining the purpose of processing patient data.
• Libernest Technologies Pvt. Ltd. acts as a Data Processor processing data on behalf of and as instructed by the Doctors and Clinics.

2. Responsibility for Patient Consent

Clinics and doctors using our platform are solely responsible for obtaining explicit, free, informed, unconditional, and unambiguous consent from patients prior to collecting, uploading, or storing any personal or sensitive medical data onto our service. Libernest Technologies Pvt. Ltd. assumes no direct liability for obtaining patient-level consent, which remains the absolute legal duty of the healthcare provider.

3. Information We Collect

We collect and process information necessary to provide the service, including:

• Clinic & Doctor Account Information: Names, email addresses, phone numbers, clinic details, and subscription/billing credentials.
• Patient Data: Names, contact details, age, gender, medical histories, diagnoses, and digital prescriptions entered or uploaded by clinics.

4. Data Storage, Localization and On-Premise Deployment Option

All cloud-hosted data processed through MyPrescription is securely hosted and stored exclusively within servers located in India, in alignment with data localization best practices and regulatory expectations. For AI-related services, we use a mix of cloud APIs and locally hosted models, and some of these cloud APIs may be hosted outside the country.

Complete On-Premise Solution: If clinics want a complete on-premise solution with all data staying in their physical control on a device within their clinic, we offer that using Homecloud. For pricing, dedicated clinic appliance configurations, and more details, please contact prescriptions@homecloud.cloud.

5. Third-Party AI Processing and Clinic Consent

Access of clinic data and patient records to third-party services will be performed strictly with the prior consent or instruction of the clinic. To enhance service capabilities (such as transcription, digitization, or diagnostic structuring), third-party services—including artificial intelligence (AI) related services and models—may be involved strictly for processing data in relation to the services provided. These third-party AI services are bound by their data protection standards. We use the data only to enhance the services provided, including better data transcription, and do not sell data for monetary benefit to any third party without explicit approval of the clinic or patient.

6. Data Deletion and Retention

Data is retained only as long as necessary to fulfill the purposes outlined herein or as instructed by the clinic. Data can be deleted upon explicit request from the registered clinic or the individual patient:

• How to Request: Send an email to prescriptions@homecloud.cloud specifying either the patient phone number or the clinic name.
• Timeline: Valid deletion requests will be actioned and executed within 5 working days, subject to technical constraints and legal retention requirements.

7. Bulk Data Download Requests

Clinics requiring a bulk export of their data can submit a formal request via email to prescriptions@homecloud.cloud from their registered administrative email ID. Verification procedures will apply before execution.

8. Security Safeguards

We implement robust technical, physical, and administrative security controls (including encryption in transit and at rest) to protect data against unauthorized access, disclosure, alteration, or destruction. However, no digital transmission is 100% secure.

9. Grievance Redressal and Contact

For any queries, concerns, or grievances regarding this Privacy Policy or your data, please contact our Grievance Officer at: